Shakeup at Saks Off 5th – Sourcing Journal

As part of a top management reshuffle, SaksOff5th.com Chief Executive Officer Paige Thomas has left the company.

WWD learned that Thomas’ last day at Off 5th was Tuesday. HBC, the majority owner of the Saks Off 5th companies, said in a statement that Thomas “will step down as CEO of SaksOff5th.com to pursue new opportunities outside of the company.”

The management structure has changed with the sudden departure of Thomas, who served as CEO of SaksOff5th.com, leading merchandising and marketing for both Off 5th dot.com and branch operations. Rob Brooks has been promoted from President of Off 5th Stores to CEO of SaksOff5th.com.

Additionally, Jennifer Drake, who reports to Brooks and held the title of Senior Vice President, Head of Off 5th Operations, was promoted to President of Off 5th Operations.

Jennifer Drake

In 2021, HBC split Saks Off 5th’s stores and e-commerce operations into separate companies and Insight Partners invested $200 million in Saks Off 5th, becoming a minority owner and valuing the company at $1 billion at the time Dollar. HBC also separated the Saks Fifth Avenue brand into separate stores and e-commerce companies and its Hudson Bay division in Canada into separate stores and e-commerce companies.

“We appreciate Paige Thomas’ leadership over the past three years as we launched the Saks Off 5th app and increased customer loyalty,” said Richard Baker, governor, executive chairman and chief executive of HBC, the majority owner of Saks Off 5th .

“Paige has done all of this while focused on driving operational efficiencies,” added Baker. “I know we’re going to see bold and exciting things from her when she takes her next chance.” He offered no further explanation for Thomas’ departure.

“I have every confidence that Rob Brooks will take SaksOff5th.com to new heights as the new CEO,” said Baker. “He has now been with the HBC family for over seven years and truly understands the values, mission and direction of the company.”

“The institutional knowledge I have acquired and the experience I have gained working in HBC-affiliated companies over the past seven+ years gives me a solid foundation to tackle this next chapter,” Brooks said in a statement. “I am fortunate to have a world-class leadership team that will drive Saksoff5th.com forward with a focus on customer experience.”

Brooks has been with HBC for more than seven years. He was Chief Customer Officer at Saks Off 5th before becoming Store General Manager. HBC credited him with leading customer-centric initiatives, bottom-line improvement strategies, and operational advances for efficiencies.

Drake joined Saks Off 5th in July 2021 after 20 years at Nordstrom, where she managed various retail districts and flagship locations in both full-price and off-price segments. HBC credited her with leading initiatives to improve customer experience and implementing resources and tools to support store associates.

Thomas joined Saks Off 5th three years ago as President of Saks Off 5th, leading the company through the pandemic. In 2021, she led the transaction to establish SaksOff5th.com as a standalone digital company. She was then appointed CEO of SaksOff5th.com. HBC credits her with introducing a “brand identity refresh to modernize the image with a focus on inclusivity, diversity and promoting self-expression.”

In an interview with WWD last month, Thomas cited a major shift towards new priorities and initiatives at the online off-price luxury retailer to drive growth, including improving the loyalty program, personalization, search relevance and merchandising the Off 5th app and website.

“Most importantly, over the last two years we have focused our investments on fundamental elements – the supply chain, operational efficiencies, building loyalty and launching an app. The shift this year is that our capital is primarily focused on all customer-centric initiatives,” said Thomas.

It also announced the appointment of Julie Mares as senior vice president of e-commerce. “We’ve prioritized our capital in 2023 to be truly grounded in customer-centric initiatives, and that’s exactly what Julie is taking on in this new role,” said Thomas. She cited ways to increase personalization, improve site merchandising, and build on the loyalty and resale programs, though she didn’t discuss how the business is performing.

Paige Thomas left Saks Off in 5th place. ALLISON MICHAEL ORENSTEIN

Other key executives include Molly Taylor, the Chief Merchant, and Shivi Shankaran, Chief Operating Officer, responsible for engineering, architecture, data and analytics, enterprise IT and information security, and supply chain and logistics.

https://sourcingjournal.com/topics/retail/saks-off-5th-paige-thomas-out-rob-books-leadership-luxury-420918/ Shakeup at Saks Off 5th – Sourcing Journal

Linh

Nytimepost.com is an automatic aggregator of the all world’s media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials, please contact us by email – admin@nytimepost.com. The content will be deleted within 24 hours.

Related Articles

Back to top button